Frisco, TX
Enterprise Application Architect · Quote-to-Cash · CTO & Technical Advisor
I architect Quote-to-Cash and enterprise Salesforce platforms — decoupling rigid CPQ ecosystems, modernizing legacy systems incrementally, and turning architectural complexity into measurable business outcomes.
About
Enterprise Application Architect with 13+ years designing and modernizing large-scale SaaS and enterprise application ecosystems, with deep specialization in Salesforce-led Quote-to-Cash platforms. I work where architecture decisions become revenue outcomes — decoupling rigid CPQ ecosystems, accelerating SKU and product launches, and replacing risky re-platforming with incremental, API-first, event-driven modernization.
Across hyper-scale technology, networking hardware, energy, and telecom domains, I've owned end-to-end architecture for Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, CPQ, contract lifecycle management, and finance CRM platforms — partnering with Product, Finance, GTM, Legal, and Engineering leaders to turn complex enterprise constraints into shippable systems.
I serve as CTO and technical advisor to a 100+ person Salesforce Summit Partner, while also architecting Quote-to-Cash backbones, AI-powered workflows, and event-driven integrations for enterprise clients. My work is grounded in domain-driven design, architecture governance, and a bias toward simplification — the conviction that the best architecture is one that delivers business outcomes, not architectural purity.
What I do
Six areas where I operate end-to-end — from whiteboard architecture through production delivery.
End-to-end Q2C platform architecture — CPQ, order management, contract lifecycle, billing, entitlements, and revenue recognition. Specialized in decoupling monolithic CPQ-centric architectures so product, pricing, and SKU lifecycle can evolve independently of the quoting engine. Patterns for multi-channel SKU launch, ramp deals, mid-term changes, and subscription model transitions.
Platform architecture across Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Marketing Cloud. Data modeling, sharing & visibility design, automation framework selection, security architecture, and SFDX-based deployment models — applied to greenfield builds and complex enterprise modernizations spanning thousands of hours.
Integration architecture grounded in domain-driven design — bounded contexts, well-defined integration contracts, and asynchronous messaging that allow downstream systems to evolve independently of Salesforce release cycles. MuleSoft, Platform Events, Change Data Capture, REST/GraphQL, and saga-pattern distributed transactions across enterprise estates.
The pragmatic alternative to risky re-platforming. Strangle-fig migrations, capability extraction, anti-corruption layers, and parallel-run validation strategies that retire legacy systems without freezing the business. Architecture governance, SDLC standards, and DevOps frameworks that raise delivery quality while reducing post-launch incidents.
Production AI agents on the Salesforce platform using Agentforce, Anthropic Claude, and middleware orchestration (Make.com). Designing systems where LLMs handle knowledge retrieval, operational decisioning, and conversational workflows — integrated natively into Salesforce orgs with proper grounding, retrieval, and audit trails.
CTO and technical advisor to a 100+ person Salesforce consultancy. I lead architecture review boards, define delivery standards, mentor staff and principal engineers, and own presales technical strategy on enterprise pursuits. Comfortable operating as an executive partner while staying hands-on with system design, code review, and architecture governance.
Selected work
A selection of recent enterprise engagements, described by system rather than by client. Domains include hyper-scale tech, networking hardware, energy, telecom, and healthcare.
Owned enterprise architecture for the Sales, Finance, and Revenue Operations stack of a hyper-scale social platform — Sales Cloud, finance CRM, contract lifecycle, and downstream order-to-cash. Led incremental modernization of a deeply customized CPQ-centric ecosystem: extracted product catalog, pricing, and entitlement concerns out of the monolithic quoting flow into well-defined services, allowing the business to launch new SKUs and pricing models without re-platforming. Delivered $2M+ OPEX savings through platform consolidation and architectural simplification, while raising delivery quality 50% and cutting post-launch incidents 25% via formal architecture governance and an SFDX-based release model.
Lead architect for a global Salesforce support and service platform supporting the worldwide customer base of a networking hardware leader. Designed modular Service Cloud and Experience Cloud architectures that decouple front-end customer experiences from downstream support, knowledge, and operational systems — establishing integration contracts that allow workflows, automation, and analytics to evolve independently. Deep CTI integration (Vonage screen pop and routing), Service Cloud Voice for telephony-native agent experience, Omni-Channel skills-based routing, and entitlement processes with milestone tracking and SLA enforcement.
Designed a Salesforce-based finance CRM unifying contract execution, revenue operations, sourcing, procurement, and vendor onboarding workflows for a global Finance organization. Built domain-bounded data models for contracts, revenue events, purchase requisitions, and supplier records — wired through API-driven integrations to ERP, treasury, and master-data systems. Replaced spreadsheet-driven processes with auditable, role-based workflows, while preserving the ability to evolve any single domain without cross-cutting refactors.
Lead architect for a custom forecasting and pipeline-management platform serving a global sales organization with non-standard deal structures. Replaced legacy spreadsheet-based pipeline calculation with a Salesforce-native engine: custom forecast hierarchies, time-phased pipeline rollups, multi-currency normalization, and MuleSoft integration with internal data systems. Built design documentation and user flows for executive-level forecast review, with auditable variance analysis between commit, best-case, and pipeline.
Architected a contract lifecycle modernization for a global enterprise — Apttus CLM as the system of record for contract authoring, redlining, and approval routing, with Adobe Sign and DocuSign as parallel signature paths to support partner-of-choice variations. Designed clause libraries, approval matrices, and bidirectional sync between CLM and Sales Cloud opportunities. Built event-driven hooks so downstream finance, revenue, and provisioning systems could react to contract execution without polling.
Designed and delivered a Demand-Side Balancing Reserve application on the Force.com platform for the UK's national electricity transmission operator. Backend Apex implementation of a complex savings algorithm modeling availability margins between supply and demand under cold-winter peak load — supporting decommissioning forecasts and capacity continuity decisions. Custom data model, validation framework, Visualforce UI, and a Salesforce-native mobile application for field engineers managing distributed reserve participants.
Designed and deployed a production AI assistant built on Salesforce Experience Cloud, using Anthropic Claude as the LLM backbone and Make.com as the middleware orchestration layer. Three-module integration scenario handles natural-language intent classification, knowledge-base retrieval with grounding citations, and contextual response generation — surfaced through a custom LWC chat interface with audit logging, prompt-injection guardrails, and graceful fallback to human agents.
Published two AppExchange products. Dynamic Data Table — a configurable reusable data-table LWC component with declarative column metadata, sorting, inline edit, and lazy loading. Check Limit — a governor-limit monitoring and org-health tool that surfaces consumption against Apex, SOQL, and storage limits in real time. Full ISV lifecycle: managed packaging, security review, AppExchange listing, customer support, and ongoing release maintenance.
Reference architectures
Architecture blueprints and reference designs derived from recurring enterprise problems. These are systems I build for clients on demand — included here to convey the upper bound of the work.
Headless product catalog and pricing service decoupled from the CPQ engine — designed for businesses launching products simultaneously across direct sales, partner channels, marketplaces, and self-service. Models SKU lifecycle states (introduction, GA, deprecation, replacement) as first-class events, with attribute-driven pricing, ramp deals, mid-term changes, and proration baked in. Catalog and pricing changes deploy independently of CPQ rule changes — collapsing time-to-launch from quarters to weeks. Reference includes domain model, event taxonomy, integration contracts with billing and provisioning, and a phased rollout path that does not freeze in-flight quoting.
Reference architecture for a Quote-to-Cash backbone built on domain-driven principles. Bounded contexts for Quote, Order, Contract, Billing, Entitlement, and Provisioning — each owning its data, lifecycle, and integration surface. Salesforce Platform Events and MuleSoft as the event bus; saga-pattern orchestration for distributed transactions with compensation actions; idempotency keys, retry policies, dead-letter queues, and end-to-end correlation tracing. Includes failure-mode analysis, backpressure handling, and a phased migration playbook for organizations decomposing a CPQ monolith without business interruption.
Certifications
Architect-level credentials across the platform, complemented by enterprise-architecture and emerging-technology credentials.
Writing & community
I write about Salesforce architecture, Quote-to-Cash modernization, AI agents, and event-driven systems design.
swayamchouksey.medium.comContact
Architecture, advisory, or a hard system you need designed — happy to talk.
swayamchouksey@gmail.com